Customer service begins at home

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Presenter: Jill Fonte

Jill Fonte wrote this article for ADDvantage magazine on how to best manage your pro shop employees for increased customer loyalty. By putting your service focus on your people, the result is often happy, satisfied employees who can then put their service focus on your members. Providing exemplary “customer service” to your employees is the first step in putting your club and pro shop in demand by tennis players.

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